We’re a luxury hospitality consultancy and aim to inspire hoteliers, restaurateur’s and private members club owners to create exceptional guest experiences, by unlocking innovation and creating digital growth.
WHAT IS STRATEGIC HOS?
Strategic HOS is a Hospitality Operating System for the luxury hospitality industry. It’s designed to create exceptional guest experiences through technology and digital strategy, by providing a framework that harnesses human energy throughout your business with simple tools and principles.
We’ve created a framework and a suite of tools that can be easily applied to fast paced hospitality businesses. Rather than focus on theory, we provide basic, useful tools that help your team to execute the correct actions and tactics to realise your strategy and create moments of magic.
At Strategic HOS, we work exclusively in the luxury hospitality sector. Our clients hold a combined 13 Michelin stars, offer the worlds most extensive wine lists, are global operators and span private members clubs, fine dining restaurants, luxury hotel chains and more…
At Strategic HOS, we believe that Save, Grow and Transform can achieve great things. Our Hospitality Operating System fuses all three into a relentless focus that transforms your luxury hospitality business. Here are our latest projects that personify this approach…
STRATEGIC HOS FRAMEWORK
Strategic HOS is a complete framework that helps Save, Grow and Transform luxury hospitality businesses. It works by strengthening what we at Strategic HOS call the Six Stones of your businesses foundation – Strategy, People, Data, Projects, Process, and Execution.
We begin by establishing a clarity of vision within your leadership team. This aligns everyone in your organisation with where you’re going and how you’re going to get there.
We identify the operational teams, roles and responsibilities your business needs and create ‘swim lanes’ for everyone. Bringing clarity and creating exceptional performance.
We identify an engagement vision, buyer personas, the buyer’s journey and work out the numbers required to measure and drive revenue for your luxury hospitality business.
Having identified the projects and improvement points needed to improve operational maturity, we deliver a program of works to achieve your desired business outcomes.
We design and document the optimal processes for your business, identifying and documenting essential procedures for everyone to follow, creating consistency and scale.
Bring discipline and accountability to your luxury hospitality business by becoming expert at execution, delivering the Service Delivery Plan and realising your desired business outcomes.
WHAT OUR CLIENTS SAY...
In 2020/2021, throughout the COVID19 pandemic, Strategic grew our digital marketing reach by 523%. Many Ski Tour Operators went out of business, we went from strength to strength using the Google Customer Matching Algorithm and many other tactics. Strategic are a joy to work with and the gurus for all things digital.